FAQ

First choose the instrument group, then the mute type: a practice mute for quieter practice, or a straight, cup or wah-wah mute for a particular tone colour. Then check the fit and contents of the specific model.
“Trumpet” does not automatically include piccolo trumpet or flugelhorn. MultiTone compatibility information also does not apply automatically to other models. For advice about an unusual instrument design, include its manufacturer and exact model.

Both are straight mutes for trumpet. The M1 uses carbon-fibre-reinforced 3D-printed material and includes three 6.0 mm and three 5.3 mm rubber pads.
The MultiTone has a threaded, interchangeable bottom plate. It includes copper, stainless-steel and wood sound boosters, plus one set each of 5.6 mm and 5.0 mm pads.
Choose the MultiTone if you want to try different tone colours by changing the bottom plate of one mute. A straight mute does not replace a practice mute.

For quieter practice at home or on the move, choose a practice mute made for your instrument. Choose a straight, cup, wah-wah or bucket mute for its particular sound colour when playing.
Check the instrument in the product name: trumpet, piccolo trumpet, flugelhorn, French horn, trombone and euphonium have separate models. A trumpet mute is not a universal fit for all brass instruments.

Yes. The MultiTone Straight for trumpet includes all three sound boosters:
• Copper: warm and full.
• Stainless steel: clear, direct and somewhat brighter.
• Wood: soft and warm.
Each disc forms the bottom plate and is changed using the threaded system. You do not need to buy three separate mutes to try these three materials.

Straight M1 for trumpet: 3 × 6.0 mm and 3 × 5.3 mm.
MultiTone Straight for trumpet: one 5.6 mm set and one 5.0 mm set.
The pads are replaceable and allow adjustment to the bell. Other thicknesses are sold separately. These quantities apply to these two trumpet models; other mutes have their own contents.

The MultiTone Straight for trumpet is designed for piston-valve and rotary-valve trumpets. An E-flat trumpet requires rubber pads of 4.7 mm or smaller.
These smaller pads are sold separately: the standard MultiTone package contains 5.6 mm and 5.0 mm sets. This compatibility information applies to the MultiTone, not automatically to every other model.

Drag directly over the model to rotate it. To scroll the page, swipe within the strip about 1 cm wide along the left or right edge of the screen. This lets you scroll past the 3D view without first moving away from it. Not every product has a 3D view.

Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czechia and the United Kingdom.
Not every EU country is enabled. Select your actual delivery country in the basket or at checkout so the applicable shipping method can be calculated.

If a country cannot be selected, you cannot yet order to that destination through the normal checkout. Send the destination and desired products through the contact form, ideally including quantities and postal code. I will check availability and shipping costs before you order. Please do not select a different country as a substitute.

Germany: mutes by DHL €4.50; rubber pads by Deutsche Post €1.29.
Enabled EU countries: mutes by DHL €9.50; rubber pads by Deutsche Post €3.99.
Switzerland and the United Kingdom: mutes by DHL €14.50; rubber pads by Deutsche Post €3.99.
These shipping prices include statutory VAT. For your particular selection, including mixed baskets or other product types, the shipping amount displayed at checkout applies.

Delivery within Germany takes 3 to 5 working days. For destinations outside Germany, allow up to 10 working days in total. Preparation normally takes 3 working days; both preparation and transport are already included in these total delivery times.
For bank transfers, the delivery period starts when payment is received. There are no deliveries on Sundays or public holidays. Please also check the current delivery time shown for the product.

The payment information page lists bank transfer, PayPal, debit and credit cards, and local methods including Bancontact, BLIK, EPS, iDEAL, MyBank, Przelewy24, Trustly and Multibanco.
Not every method is offered for every order. Use the options actually displayed at checkout after selecting your country. With bank transfer, you must arrange the payment yourself; dispatch starts only after payment is received.

Select bank transfer at checkout and use the order number as the payment reference so the payment can be matched to your order. Transfer the amount to the bank account provided in your order information.
Your order is dispatched only after the money reaches the account. Placing an order with this method does not itself make a payment. The payment information page also lists PayPal, cards and local methods; checkout shows the options available for your order.

Once an order has been placed, editing your basket no longer changes that order. Get in touch as soon as possible with the order number and the exact change: item, quantity or delivery address.
I will check whether it is still possible at the current processing stage. A change applies only once confirmed. Please do not place a second order just to communicate a correction.

Under the published withdrawal policy, consumers have 14 days from receiving the last item to notify withdrawal clearly, for example by email or using the “Withdraw from contract” function. You do not need to give a reason.
You must then return the goods within 14 days of notifying withdrawal. You pay the direct return shipping costs. This is a summary; the full instructions and return address are in the withdrawal policy.